Customer Service Representative - SY St Petersburg FL
Company: US Foods
Location: Saint Petersburg
Posted on: April 28, 2024
Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! Provide contact and liaison between customers and
internal departments. Process incoming orders; receive, evaluate,
and respond to written or telephoned customer inquiries in a timely
manner. Work within established guidelines in order to achieve the
objectives of the service agreement consistent with customer
expectations, company policy and profit and quality requirements.
$20.00/HOUR, GREAT BENEFITS ON DAY 1! Schedule: Monday-Friday,
every other Saturday 8-4pm ESSENTIAL DUTIES AND
RESPONSIBILITIES
- Receive inbound calls and place outbound calls to customers in
order to provide information about products and services, to take
orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well
as actions taken.
- Resolve customers' service or billing complaints; check to
ensure that appropriate changes were made to resolve customers'
problems.
- Contact customers in order to respond to inquiries or to notify
them of claim results and any planned adjustments; refer unresolved
customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess
validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and Territory Managers.
Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers. Solicit sale of
new or additional services or products.
- Compare disputed merchandise with original requisitions and
information from invoices and prepare invoices for returned goods.
- Contact all customers affected by product recalls and
withdrawals.
- Key customer orders.
- Work front window & filing as needed.
- Others duties as assigned. RELATIONSHIPS
- Internal: Sales, Operations/Distribution/Production/Support.
The incumbent is required to interact with associates at all levels
of responsibility throughout the company in a professional
manner.
- External: The incumbent is required to interact with customers
in a professional manner. WORK ENVIRONMENT
- Professional office environment and will require you to
interact with customers. MINIMUM QUALIFICATIONS
- Excellent verbal communication skills and problem resolution
ability required.
- Familiarity with Microsoft Office products.
- Phone technology experience preferred. Education
- High School diploma or equivalent required. Degree preferred.
PREFERRED QUALIFICATIONS
- Minimum of three years' experience in customer service call
center environment required. Experience in food service
distribution a plus. PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for
described length of time
- List the required physical activities including length of time
performing each activity referencing the key below OCCASIONALLY: 1%
- 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY: STAND OCCASIONALLY WALK
OCCASIONALLY DRIVE NEVER SIT CONTINUOUSLY LIFT 1-10 lbs (Sedentary)
FREQUENTLY 11-20 lbs (Light) OCCASIONALLY 21-50 lbs (Medium)
OCCASIONALLY 51-100 lbs (Heavy) NEVER Over 100 lbs (Very Heavy)
NEVER CARRY 1-10 lbs (Sedentary) OCCASIONALLY 11-20 lbs (Light)
OCCASIONALLY 21-50 lbs (Medium) OCCASIONALLY 51-100 lbs (Heavy)
NEVER Over 100 lbs (Very Heavy) NEVER PUSH/PULL OCCASIONALLY
Climb/Balance OCCASIONALLY STOOP/SQUAT OCCASIONALLY KNEEL
OCCASIONALLY BEND OCCASIONALLY REACH ABOVE SHOULDER OCCASIONALLY
TWIST OCCASIONALLY MANIPULATE OBJECTS OCCASIONALLY MANUEL DEXTERITY
OCCASIONALLY ***EOE Race/Color/Religion/Sex/Sexual
Orientation/Gender Identity/National Origin/Protected
Veteran/Disability Status***
Keywords: US Foods, Lake Magdalene , Customer Service Representative - SY St Petersburg FL, Sales , Saint Petersburg, Florida
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