? (High Salary) Associate, International Client Services Representative (Email/Chat)
Company: Charles Schwab
Location: Orlando
Posted on: June 24, 2025
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Job Description:
Position Type: Regular Your opportunity As an International
Services ECG Associate, you will take inbound chats and secure
messages from global (non-US residents) and domestic clients with
all a full range of service and trading needs. You will work on a
collaborative, growing team in a fast-paced environment to assist
with trading stocks, ETFs, mutual funds and options in addition to
general account servicing inquiries. The Sr Specialist role will
also include sharing your trading, service, and professional
knowledge with the team in various formal and informal settings, as
well as peer mentoring opportunities. The relationships that you
create and uphold will have a direct impact as you aid our clients
and your teammates to “Own Their Tomorrow.” What you have Required
Qualifications: - Must be able to read, write, and speak in
Chinese/Mandarin. - FINRA Series 7 and 63 licenses required OR a
condition of employment to successfully obtain these licenses
within the allotted training time. - Flexible and able to work on
emails/chats/phones as business needs change. - Ability to engage
clients in a proactive and consultative manner to build rapport. -
Willingness and desire to learn in a fast-paced and evolving
environment. - Experience with high focus on risk awareness and/or
mitigation. - Effective research and problem-solving skills to help
fulfill client requests as well as fellow supporting team members.
Preferred Qualifications: - 2 years of outstanding customer service
experience in Finance Industry. - 1 years of experience working
with clients through chats/emails. - Bachelor’s degree from
accredited US institution. - High flexibility in shift times
especially early in the morning as business needs change and
limited personnel to service clients from 06:00am -11:59pm ET. -
Experience serving International clients. - A passion to
continually learn, growing your knowledge in personal finance, US
and foreign markets, and attain industry licenses for personal
growth. - Resilience to help achieve client happiness in a
demanding environment. In addition to the salary range, this role
is also eligible for bonus or incentive opportunities. What’s in it
for you At Schwab, we’re committed to empowering our employees’
personal and professional success. Our purpose-driven, supportive
culture, and focus on your development means you’ll get the tools
you need to make a positive difference in the finance industry. Our
Hybrid Work and Flexibility approach balances our ongoing
commitment to workplace flexibility, serving our clients, and our
strong belief in the value of being together in person on a regular
basis. We offer a competitive benefits package that takes care of
the whole you – both today and in the future: - 401(k) with company
match and Employee stock purchase plan - Paid time for vacation,
volunteering, and 28-day sabbatical after every 5 years of service
for eligible positions - Paid parental leave and family building
benefits - Tuition reimbursement - Health, dental, and vision
insurance
Keywords: Charles Schwab, Lake Magdalene , ? (High Salary) Associate, International Client Services Representative (Email/Chat), Sales , Orlando, Florida
